ITIL® Practitioner Classroom Course including exam

Sie lernen, wie Sie ITIL® in Ihrer Organisation umsetzen, um eine erfolgreiche Implementierung sicherzustellen. Der Schwerpunkt liegt hierbei auf der Anwendung im praktischen sinne und der kontinuierlichen Weiterentwicklung bzw. des Verbesserungsprozesses.

In den drei Tagen erlernen Sie die nachhaltige Implementierung und Anwendung des ITIL® Framework und werden optimal auf die Prüfung vorbereitet.

Dates

When:
Where:

Costs

Course type

Costs

Informations

Day course

CHF 2'400.- / Person

If the requirements are met the costs will be covered by Temptraining.

3 days incl. exam

Reinach:
8.30-12.00 and 13.30-16.30 hour

Luzern:
8.15-12.00 and 13.30-16.30 hour

Company

Individually

The class takes place on the premises of your headoffice, in Reinach BL or at any other location of your choosing.

Please contact us for further information as well as for the booking of a class.

Learning targets

You are able to introduce the ITIL® Framework in your company and adapt it to your needs. You make sure through your know-how, that ITIL® is used to generate an added value for your customers.

Course content

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.

TIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.

Toolbox for a successful implementation and further development.

The three key areas crucial for success of any improvement initiatives:

  • Organizational Change Management
  • Communication
  • Measurement and Metrics

The 9 Guiding Principles:

  • Focus on value
  • Design for experience
  • Start where you are
  • Work holistically
  • Progress iteratively
  • Observe directly
  • Be transparent
  • Collaborate
  • Keep it simple 

Exam / Certificate

Online exam at the end of the course

Axelos - Peoplecert Certificate

Requirement

ITIL® Foundation Certificate

Target Group

CIO, IT Manager, Project Manager, IT Consultant, IT Speakers, IT Coordinators, IT Employees with potential for promotion

Methodology / Didactics

Practical and task-oriented class and workshop

Questions?

Andrea Mercier, responsible for education, will gladly answer your questions!

41 61 702 22 24
41 79 407 98 55
andrea.mercier@computare.ch

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