IT Service Desk
In this workshop, you will be prepared for your deployment in the IT Service Desk. You learn how to cope with conflict situations in the team, and use the right questioning technology to track the incidents of their customers. In practice, and through the experience of our lecturers, we will teach you how to increase customer satisfaction.
CHF 1'500.- / Person
If the requirements are met the costs will be covered by Temptraining.
The course takes place on the premises of your headoffice, in Reinach BL or at any other location of your choosing.
Please contact us for further information as well as for the booking of a course.
- conflict management
- Increase in customer satisfaction
- IT Service Desk Organization
- Identify requirements for tools and tools
- Stress management
- Continuous improvement
- Learn the right questioning technique
- Dealing with conflicts
- Improve customer satisfaction
- Target organization in the service desk
- Evaluate the right tools and tools
- coping with stress
- Principles of rhetoric and effect on the telephone
- CIP processes in the service desk
- Experiences from practice